Warranty Consulting and Audit Appeals
Not only does Service Department Solutions have a vast experience working for the OEM in audits, they understand what a manufacturer can and cannot do and the recourse for the dealer. State and case law are specific to warranty audits and what can be charged back. Many times, the issues come down to a plethora of technical lingo written on the repair order that may be hard to interpret. SDS has the experience to work through these details to mitigate the losses while operating in the confines of the automaker’s appeal process.
In addition, new hire service managers and warranty clerks can be trained on the do’s and don’ts to avoid an audit.
Call us and our associates can discuss what we can and cannot do for you.